When you receive a gift redemption SMS and click on the redemption link, the webpage cannot display the redemption screen normally. You may encounter the following problems:
1. A large number of users rushing in to redeem at the same time causes system congestion
2. System operation abnormality, system update in progress
Please wait a while before redeeming the gift.
We recommend that you use "incognito mode" or "clear web browsing data and cookies" before redeeming the gifts.
If you still cannot redeem,
please use the AI Chatbot, available 24/7 at the bottom right of the Help Centre.