We cannot change the reward in the following scenarios:
1. Request to change the Reward Redeemed via SMS link
After you click the option in the SMS link, your reward will be credited to your membership account registered on the Money101 official website if you have logged in. At the same time, the SMS link will be invalid, which is equivalent to the gift being redeemed. Since the binding cannot be changed, we cannot make any changes from the background to avoid subsequent related disputes.
2. Request to change Reward from a Different Campaign or Month
The bank will review your eligibility based on the promotion available at the time of your application and provide the corresponding reward. Once the application is submitted, it is not possible to change to a different month's reward.
If you need further assistance, you may get instant support from Money101:
Use the AI Chatbot, available 24/7 at the bottom right of the Help Centre.