- If the redemption deadline in the bank's SMS notification has expired, the redemption will be deemed abandoned and we will not restock.
- If the gift option displays "Restocking" with an estimated restock date, the gift is currently being restocked. Please do not click other options while waiting for the restocking process to complete, as the gift cannot be exchanged after it has been selected and returned to your account.
- If the redemption deadline is still within the redemption period, Money101 will restock the gift as soon as possible to let you redeem it. The redemption deadline can be found in the SMS notification sent by the bank.
- The restocking process typically takes about 1-2 weeks. Please refer to the redemption deadline in the SMS notification. To receive a restock notification, please contact the AI customer service in the lower right corner of the Money101 website/customer service center and provide the following information:
1. Your name
2. Your email address (for notifications)
3. Your redemption link (please copy and paste the link in the SMS)
After receiving this information, the customer service staff will register you for restock notifications!
If you need further assistance, you may get instant support from Money101:
Use the AI Chatbot, available 24/7 at the bottom right of the Help Centre.