If the product you received is damaged or defective, you can contact the vendor through the contact information in the confirmation e-mail within seven days from the day after the product arrives, and provide photos or video files. (A confirmation email has been sent to your email box when your redemption is completed)
If you need further assistance, you may get instant support from Money101:
Use the AI Chatbot, available 24/7 at the bottom right of the Help Centre.