This is the first time I entered the "Reward Code" for the reward, but the screen shows that the gift has already been used. What should I do?

How is the gift redemption SMS handled?

• Sent to qualified cardholders only: The gift redemption SMS is exclusively sent to cardholders who meet the requirements.
• Unique redemption link: Each SMS contains a one-time link that is non-transferable. Once the gift is redeemed and received, the link becomes invalid.
• Important reminder: Please ensure that you have not forwarded the redemption SMS to others, such as relatives or friends.

What should I do if I still have questions?

• Contact Customer Service: Send a message to the FB fan page of Money101.com.tw.
• Provide the following details:
  1. Full Name
  2. Mobile phone number
  3. Account email
  4. Name of the bank where you applied for the credit card
  5. Reward redemption SMS link
  6. Selected gift name

Our customer service team will respond within 1–2 business days.

What should I check after contacting customer service?

• Confirm that you have received a reply at the email address you provided.
• If you haven’t received a response, please follow up with our team.